1. What materials are used to make your phone cases?

Our phone cases are made from high-quality, durable materials that provide protection while being lightweight and stylish. Each case is handcrafted with love, featuring adorable designs and shaker elements.

2. How do I place an order?

Simply browse our products, select your favorite items, and add them to your cart. Once you’re ready, proceed to checkout, where you can review your order and complete the purchase.

3. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options for your convenience. All transactions are processed securely.

4. Do you offer international shipping?

Yes, we offer international shipping! Shipping costs and delivery times vary based on your location, which will be calculated at checkout.

5. How long will it take to receive my order?

Orders within Singapore typically take 3-5 business days to arrive. International orders may take 10-15 business days, depending on your location. Please note that processing times may vary.

6. Can I customize my phone case?

At this time, we do not offer custom designs, but we have a wide range of cute and unique designs that you’ll love!

7. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return or exchange it within 14 days of receiving it, as long as it’s in its original condition. Please contact us for return instructions.

8. How do I care for my phone case?

To keep your case looking its best, avoid exposure to extreme heat and direct sunlight. You can clean it gently with a soft cloth and mild soap if needed.

9. What should I do if I receive a damaged or defective product?

We’re sorry for any inconvenience! Please contact us immediately with your order details and a photo of the issue, and we’ll arrange a replacement or refund.

10. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us via Instagram at @nomuznomu. We’re here to help and will respond as quickly as possible!

Privacy Policy

1. Introduction

Nomuznomu values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

2. Information We Collect

We may collect personal information such as your name, email address, shipping address, and payment details when you place an order. We also collect non-personal information such as browsing data to improve your shopping experience.

3. How We Use Your Information

• Order Processing: To fulfill your orders and provide customer support.
• Communication: To send you updates about your order, promotions, and other news related to Nomuznomu.
• Improvement: To analyze website usage and enhance our services.

4. How We Protect Your Information

We implement security measures to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers to process payments, ship orders, and provide customer support.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can contact us via Instagram at @nomuznomu to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Shipping Policy

1. Shipping Locations

We offer shipping within Singapore and internationally. Shipping costs and times vary depending on your location and will be calculated at checkout.

2. Processing Time

Orders are typically processed within 1-3 business days. You will receive a notification once your order has been shipped.

3. Delivery Time

• Singapore: 3-5 business days.
• International: 10-15 business days.

Please note that delivery times are estimated and may vary due to unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and weight of your order.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or Instagram.

6. Customs and Import Duties

International orders may be subject to customs and import duties. These charges are the responsibility of the customer and vary by country.

Return & Refund Policy

1. Returns

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. Items must be in their original condition and packaging. To initiate a return, please contact us via Instagram at @nomuznomu.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

3. Exchanges

If you would like to exchange an item, please contact us via Instagram to arrange the exchange. We will process your exchange once we receive the returned item in its original condition.

4. Non-Returnable Items

Customized items, if applicable, are not eligible for return or exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a photo of the issue, and we will arrange a replacement or refund.

Terms & Conditions

1. General

By using our website and making a purchase, you agree to these Terms & Conditions. These terms may be updated from time to time.

2. Products and Pricing

All prices are listed in SGD (Singapore Dollars). We strive to display accurate product descriptions and prices. However, we reserve the right to correct any errors.

3. Payment

We accept major credit cards, PayPal, and other secure payment methods. Payment must be received before your order is processed.

4. Intellectual Property

All content on this website, including images, text, and designs, is the property of Nomuznomu. Unauthorized use of our content is prohibited.

5. Limitation of Liability

Nomuznomu is not liable for any direct, indirect, or consequential damages arising from the use of our website or products.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.

7. Contact Information

For any questions or concerns regarding these policies, please contact us via Instagram at @nomuznomu.